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You Had One Job!

8 February, 2024 by James Lawther Leave a Comment

laundrette

Design Error I’m in the doghouse. Mrs Lawther asked me to do the washing whilst she was out. As I am a modern man and expect to do my bit, I was happy to comply with the request. Unfortunately, there was a complication. The washing included my wife’s very chic and expensive dress. Ordinarily, this […]

Filed Under: Blog, Process Improvement Tagged With: culture, design error, error proofing, fail safe, feedback, human error, mental models, simplicity, usability testing, visual management

Brilliance Alone Won’t Take You Far

23 October, 2019 by James Lawther Leave a Comment

The land grab In the 17th and 18th centuries the European superpowers; Britain, Spain, France, Portugal and the Netherlands were racing to conquer the world.  They were hell bent on colonising the Americas, Africa and Asia for themselves.  The Europeans were engage in a land grab of monumental proportions. The colonies were dependant on the […]

Filed Under: Blog, Employee Engagement Tagged With: collaboration, short term thinking, test and learn, trust, usability testing

What do Your Customers Think?

23 March, 2013 by James Lawther 6 Comments

Here is a lovely little video.  You should watch it.  All 4 minutes and 18 seconds.   He gets to the point doesn’t he? And what is his point? I doesn’t matter how clever you are: If your customer doesn’t understand you, then you are wasting your time. A little usability testing goes an awfully […]

Filed Under: Blog, Process Improvement Tagged With: customer behaviour, insight, usability testing, video

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Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Brilliance Alone Won’t Take You Far

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