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How to Kill Your Personal Credibility

17 April, 2012 by James Lawther 3 Comments

Beauty Contest

For a while I worked for a company that had a stupid process Every year we would undertake a “forced distribution” exercise. We would hold a beauty parade for our employees, line them up from most capable to least capable and then give the bottom 10% the sack Each November we went through hours and […]

Filed Under: Blog, Employee Engagement Tagged With: credibility, trust

Easy Life

4 November, 2011 by James Lawther Leave a Comment

Here is a quote I like: Not everything that is faced can be changed, but nothing can be changed until it is faced. – James Baldwin There is a lot of truth in the statement, we aren’t very good at facing into the truth.  We sugar coat issues, we down-play the negative and talk up […]

Filed Under: Blog, Process Improvement Tagged With: accountability, clarity, fessing up, trust

El Torro

25 October, 2011 by James Lawther 3 Comments

3 Customer Service

The Holiday I was on holiday in Spain, watching the sun rise into a cloudless sky. I had bought my lap top and my 3 pay as you go mobile dongle with me.  I even had the sense to put £20 credit on it before I left home. I got up early to do some […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, poor service, trust

Clean Cold Running Water

30 July, 2011 by James Lawther Leave a Comment

Employee needs and running water

Depending on who you listen to we want a number of things.  Maslow will tell you they can be categorised, starting with physiological needs and ending with self actualisation. I’m lucky, by most peoples standards I am a way up that particular triangle, but it is easy to forget what you have and assume everybody […]

Filed Under: Blog, Employee Engagement Tagged With: empowerment, motivation, purpose, teamwork, training, trust

Do You Want Engaged Employees or Honest Ones?

30 June, 2011 by James Lawther 1 Comment

Engaging Strategy

Employee engagement is everything.  If your employees engage with your strategy they will work hard, go the extra mile, look after your customers, come into work when they are sick and at weekends… and generally push your strategy forward at pace. Employee engagement, you want it, right?  You want them to just get behind what […]

Filed Under: Blog, Employee Engagement Tagged With: communication, customer focus, fessing up, reinforcing behaviour, strategy, trust

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