The Squawk Point

Organisational Mechanics

Welcome to the Squawk Point

The Squawk Point is all about service operations and our ability to make things far more complicated than they really need to be.

Running an operation should be as easy as finding out what your customers want, then giving it to them. Nothing more or less.

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A Wood Full of Bears

4 January, 2010 by James Lawther Leave a Comment

Do you ever feel that you are sinking?  You are bombarded with e-mails, phone calls, and meetings, all of which are calling for your attention NOW! Then to top it off your boss tells you that your problem is that you can’t see the wood for the trees? Well, you are not alone.  The human […]

Filed Under: Blog, Employee Engagement Tagged With: error proofing, memory, training, video

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