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Tool Hire

1 September, 2017 by James Lawther 3 Comments

tool hire

There are lots of tools out there I don’t mean that in a derogatory way.  I mean process improvement tools: 5S, control charts, swim lanes… those sort of tools. There are also lots of people who know how to use those tools. It is easy to recruit staff who can bring a toolbox stuffed with approaches […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, lean thinking, six sigma, training

Rule 8: Train Your Staff

8 July, 2015 by James Lawther 4 Comments

Stupidity has its charms ignorance does not

Your staff’s performance varies Some know how to stack shelves faster than others Some know how to negotiate a sale better than others Some know how to resolve a query more effectively than others Some know how to welcome customers more warmly than others Some variation is helpful — there would be no test and […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, gemba, learning, training

Five Useful Questions

8 December, 2013 by Hugh Alley 5 Comments

5 questions

This is a guest post. One of the marks of great leaders is that they ask great questions.  How did they learn those great questions and where could you learn some to ask? Five great questions Mike Rother at University of Michigan has pulled together a set of five very useful questions that prove remarkably […]

Filed Under: Blog, Process Improvement Tagged With: communication, management style, training

Are You Cruel to Your Children?

15 May, 2013 by James Lawther 6 Comments

I tore into my 10 year-old-daughter yesterday. It wasn’t a half-baked telling off. It was a full on balling out. I was so angry, I must have screamed at her for 10 minutes. The poor little mite was in floods of tears by the time I finished.  She sobbed for half an hour. Why was I […]

Filed Under: Blog, Process Improvement Tagged With: capability, confidence, management style, targets, training, video, W. Edwards Deming

When Will You Die Daddy?

12 February, 2013 by James Lawther 2 Comments

Learning and Development

A charming question asked me by my 4-year-old daughter this weekend.   I didn’t know the answer so I had a search in line for some statistics. In Ancient Rome life expectancy at birth was 28 years old.  If you made it through your first 15 years (avoiding all the horrific causes of child mortality) you […]

Filed Under: Blog, Employee Engagement Tagged With: information technology, knowledge management, learning, test and learn, training, video

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