The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Corporate Infighting

12 December, 2017 by James Lawther 4 Comments

Corporate Conflict

The battle On any day in any corporation, you will see barbed e-mails, poisonous meetings, water fountain backstabbings and all-out turf wars. This is common or garden corporate infighting and nothing to write home about, though it may cause some gossip in the pub. Organisations are chock-full of infighting: Usually, the conflict simmers below the […]

Filed Under: Blog, Employee Engagement Tagged With: performance management, purpose, reinforcing behaviour, targets, teamwork

A Culture of Fear, Intimidation and Retaliation

21 September, 2017 by James Lawther 8 Comments

Nervous Teacher

The scandal In 2011, a state report to the Governor’s office in Georgia claimed that there was “organised and systemic misconduct” in 44 of Atlanta’s 56 schools.  2 years later 35 teachers, head teachers and administrative staff were brought to trial and charged with racketeering and other offences. The smoking gun The accusations revolved around […]

Filed Under: Blog, Employee Engagement Tagged With: command and control, conformity, data is not information, fear and anxiety, Goodhart's law, key performance indicators, performance management, political intervention, poor service, targets

Do Targets Work or Not?

24 January, 2017 by James Lawther 2 Comments

Culture

In summary: I hope the last two posts have demonstrated admirably that: Targets work Targets don’t work I also trust that is nice and clear. So which is it? The problem isn’t the target, it’s the culture. Do you have a culture that accepts that failure is inevitable when you are pushing the boundaries? Does your culture treat failure […]

Filed Under: Blog, Employee Engagement Tagged With: blame, motivation, objective setting, performance management, targets

Targets Don’t Work!

23 January, 2017 by James Lawther 3 Comments

Cheat

A management education 21 years ago I was a bright young thing.  I was single, had a good job and I was determined to make my way in the world.  I am a strong believer in education so I decided to study for an MBA.  I learnt about: Operations Marketing Information Technology Human Resources Finance I […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, objective setting, performance management, SMART goals, targets

Targets Work!

21 January, 2017 by James Lawther 2 Comments

Goal

In praise of the goal On the 25th of May 1961, in a speech before the joint session of Congress, the President of the United States set his country a goal: This nation should commit itself to achieving the goal, before this decade is out, of landing a man on the moon and returning him […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, objective setting, performance management, SMART goals, targets

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • …
  • 8
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Solutioneering

  • Should You Punish Mistakes?

  • Fish Bone Diagrams – Helpful or Not?

  • Are You a Management Chicken or Egg?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in