The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Strategic Plans and Complex Systems

12 May, 2017 by James Lawther Leave a Comment

complex system

Organisations are systems System  /ˈsɪstəm/ A set of things working together as parts of a mechanism or an interconnecting network; a complex whole There are (at the risk of gross oversimplification) three types of system: Simple Complicated Complex Simple systems These are easy to understand and predict.  Boiling an electric kettle is a simple system, there […]

Filed Under: Blog, Wild Cards Tagged With: command and control, complexity, strategy, systems thinking

Where are you Going? Will you get There?

18 May, 2014 by James Lawther 3 Comments

The greatest show in the world The Cirque du Soleil is arguably the greatest circus in the world. The reviews are outstanding: So scarily brave that I wanted to watch through my fingers ~ The Independent The abstract eroticism of this act alone is worth the price of admission ~ The Express Inhuman perfection ~ The Guardian […]

Filed Under: Blog, Process Improvement Tagged With: momentum, purpose, service design, strategy, video

What Can a Three Year Old Teach You About Strategy?

19 June, 2012 by James Lawther 6 Comments

My daughter came home from nursery this afternoon singing a song about a skeleton called “Ezekiel’s dry bones”. The lyrics go like this: The toe bone connected to the heel bone, The heel bone connected to the foot bone, The foot bone connected to the leg bone, The leg bone connected to the knee bone, […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, strategy, video

Strategic Thinking: Do You Have or Need a Plan?

28 March, 2012 by James Lawther 5 Comments

Strategic Thinking

A strategy is a plan It is, a mechanism for getting from pont A to point B, to hit a goal.  There are two ways of developing that strategy, (and two types of people the Planners and the Wingers) Method 1: Wing It (aka The Emergent Strategy) Keep your eye on the goal, then work […]

Filed Under: Blog, Employee Engagement Tagged With: planning, strategy

The Hare and the Tortoise

22 November, 2011 by James Lawther 5 Comments

Continuous Improvement the tortoise and the hare

I read my children a story last night.  It was all about a hare and a tortoise and a race It was a silly story The hare is strong and bold The hare is strategic, he thinks big The hare invests in building the right capabilities The hare is confident in his own abilities The […]

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, focus, purpose, strategy

  • « Previous Page
  • 1
  • 2
  • 3
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Customer Service the Virgin Atlantic Way

  • Target Setting, Cause and Effect

  • Problem Solving: 4 Simple Steps to Success

  • Should You Guarantee Your Service?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in