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How Netflix Reinvented H.R.

17 November, 2018 by James Lawther Leave a Comment

Reinvent Human Resources

Harvard Business Review Patty McCord It would be wrong to hold one group totally accountable for an organisation’s culture, but I think the good people in H.R. have a big part to play.  They set the rules that employees live by. If I am right and H.R. has such a powerful role, why do most […]

Filed Under: Best of the Web, Blog, Employee Engagement Tagged With: best practice, culture, human resources, sacred cows, SlideShare, video

The Rules of the Workplace

27 September, 2015 by James Lawther 3 Comments

The 20 rules: Prioritise the work Don’t make your customers wait There is always more work than people Study the work Understand how the work works Standardise the work If the work is important write it down Train your staff Make the work easy Build systems Stream line the work Find the bottleneck Clean the […]

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: bottleneck, communication, customer focus, effective meetings, error proofing, five s, gemba, lean thinking, learning, process mapping, service improvement, SlideShare, standardisation, systems thinking, visual management

Management Beliefs

29 March, 2015 by James Lawther 7 Comments

Performance Management

The way we act is based on our beliefs Sometimes these beliefs are based on strong evidence and sometimes, well, less so. Of course this is as true in management as any other human endeavour. Are our management beliefs based on evidence? Have a look at the slideshare below and tell me what you think? […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, performance management, SlideShare, systems thinking, targets

The Great Process Improvement Secret

19 October, 2014 by James Lawther 8 Comments

How to be a Process Guru What is the one simple truth the Process Improvement Gurus know? Just flick through the SlideShare and I will spill the beans…  Full screen is best.   Unfortunately, if you are reading this via e-Mail you will have to visit SlideShare to find out.  In full Technicolor glory. If you enjoyed this […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: beliefs, lean thinking, management style, SlideShare

The 5 Sins of Management

26 August, 2014 by James Lawther 2 Comments

Deadly diseases In 1982 W. Edwards Deming wrote about the 5 deadly diseases that inflict most organisations: Lack of constancy of purpose Emphasis on short-term profits Evaluation of performance Mobility of management Running a company on visible figures alone Are we still infected? 30 years on have we found a cure?  Have a look at the slide […]

Filed Under: Blog, Process Improvement Tagged With: data is not information, employee performance measures, key performance indicators, management style, performance management, purpose, SlideShare, W. Edwards Deming

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