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God-Awful Art and Operational Measurement

3 November, 2013 by James Lawther 4 Comments

stand back and look

I can’t draw I am not bestowed with an artistic talent. That is not a defeatist attitude, just (another) realisation that I am less than perfect. At school I took art lessons.  They were possibly the most painful hours in my life; my school friends would sketch away with alacrity creating images of great beauty […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, key performance indicators, measurement, monitoring, service improvement

The Shocking Truth About Your Improvement Project

6 August, 2013 by James Lawther 9 Comments

Is this an improvement?

Yesterday I read that only 5% of the changes we make at work are changes for the better.  Only 1 in 20 improvements actually improve things. Allegedly everything else we do is ineffective or, worse still, counter-productive. Ungrounded statistics I thought that sounded horribly harsh.  Only 1 in 20 improvements are really improvements?  It sounded more […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, continuous improvement, office productivity, project management, service improvement

Gob-Smackingly Good Analysis

24 October, 2011 by James Lawther 4 Comments

Operations Analysis

I am English. If there is one thing I hate, really hate, it is the way that Americans, and more specifically Americans employed by Microsoft, mess with the English language.  Whenever I type something it is a constant battle replacing z’s with s’s (as in realised) or pushing u’s back into colour and favour. Every […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, service improvement, what don't you see

How Focused are You?

24 August, 2011 by James Lawther 1 Comment

Customer Focus

If you want to be successful you have to be focused That is a rather trite statement, but think about it for a second.  The world is a big place.  There is somebody out there somewhere who is doing exactly the same things as you are; they have the same gifts as you do.  The […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: best practice, measurement, service improvement

Zombies and KPI’s

20 May, 2011 by Bernie Smith 1 Comment

DIY KPIs

I subscribe to quite a few performance measurement emails, web sites and blogs.  I’ve noticed a worrying trend of sites offering “off the shelf” KPIs.  In fact you can now buy books packed with “ideal” KPIs for all sorts of businesses (oh, how the long winter nights must fly by). Are the measures in these […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, customer focus, key performance indicators, measurement, service improvement, strategy, zombies

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