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I Hate Problem Solvers

11 February, 2010 by James Lawther Leave a Comment

Three true stories: 1.  A senior IT executive for a bank has an office in Manchester but works regularly in the London head office.  Whenever he visits London he spends 15 minutes cooling his heels in reception because he can’t get security clearance to enter the building (despite the fact he has his own desk […]

Filed Under: Blog, Process Improvement Tagged With: purpose, root cause analysis, tampering

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