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Failing to Learn

23 July, 2018 by James Lawther 6 Comments

Flight 1549 On the 15th of January 2009, US Airways Flight 1549 struck a flock of canada geese as it was climbing away from New York City’s LaGuardia Airport.  The plane lost all engine power.  The pilots, Chesley Sullenberger and Jeffrey Skiles, were forced to land on the River Hudson off Midtown Manhattan. Boats rescued […]

Filed Under: Blog, Employee Engagement Tagged With: blame, culture, error proofing, human nature, incentives, learning, reinforcing behaviour

Why Change Fails

12 May, 2018 by Rebekah Villon Leave a Comment

Change

The need for change There is lots of pressure on companies to be nimble, to innovate, and to change. Yet these directives fail time and again. This has lead to widespread puzzlement and a host of research and articles analysing why: Changes fail Giant companies fail Innovation fails This analysis offers powerful insights into the […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, reinforcing behaviour

Does Your Organisation Have Bad Habits?

26 April, 2018 by James Lawther Leave a Comment

We don’t think much We spend most of our time reacting to situations without thinking about them.  It’s the way our brains work. Over time we pick up habits and learn routines. They allow our subconscious to take control and we function on autopilot. Most of the time we don’t think about what we are […]

Filed Under: Blog, Process Improvement Tagged With: default option, management style, reinforcing behaviour

The Two Faces of Accountability

1 January, 2018 by James Lawther 7 Comments

Accountability When things go wrong there is a simple solution. Politicians do it, journalists do it, managers do it and even my children do it.   When things go wrong we search for somebody to blame “hold accountable”.  It’s in our nature. Fortunately it is more nuanced than that. There are two ways we can […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, learning, management style, reinforcing behaviour, root cause analysis

What Are You Talking About?

21 December, 2017 by James Lawther 1 Comment

Snowman

Does your language define you? The Sami people in the far north of Scandinavia have lots of words for snow. Soavli — Wet slushy snow Vahca — New snow Guoldu — Very fine snow that blows up from the ground when there is slight breeze Skavvi — Snow with an icy crust Snow surrounds them, […]

Filed Under: Blog, Employee Engagement Tagged With: communication, human nature, management style, reinforcing behaviour, weltanschauung

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