The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

A Simple Mistake That Has Probably Made You Poorer

23 October, 2017 by Bernie Smith Leave a Comment

The case for austerity The inaugural meeting of the American Economic Association was held on the 4th January 2010. Two giants in the world of economics; Professor Carmen Reinhart and former chief economist of the International Monetary Fund, Ken Rogoff were present. They presented their research paper, “Growth in a Time of Debt”. The headline […]

Filed Under: Blog, Operations Analysis Tagged With: data integrity, data is not information, key performance indicators, peer review, quality assurance

The World’s Most Futile Job

27 October, 2011 by James Lawther 6 Comments

Do you check quality? Do you have a department of quality controllers checking your every move? Do they produce reports, data and analysis till it comes out of their ears? Do you have über checkers, checking the checkers, making sure the check is held true? Do you? Here is a request: Have a look at the last […]

Filed Under: Blog, Employee Engagement Tagged With: cost saving, quality assurance, quality control

Fooling Yourself

4 December, 2009 by James Lawther 1 Comment

Very often the solution to all administrative ills is to have somebody carry out “Quality Control” on everything that is sent out.  That way you can be absolutely sure that it is all correct, with no chance of error.  Some departments have an army of Quality Controllers who don’t release anything unless it has been […]

Filed Under: Blog, Process Improvement Tagged With: process control, quality assurance, quality control, video

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in