The logistics organisation In Mumbai there is an organisation that delivers meals to office workers. It is called the Nutan Mumbai Tiffin Box Suppliers Association. That is a bit of a mouthful, they are more commonly known as Dabbawalas (lunch box men). Think deliveroo and you wouldn’t be too wide of the mark, except that meals […]
The Solution to Everything
Management is full of solutions… There is always another management solution. Something that we must invest in. Over the past 20 years or so the solutions I have seen include: Analytics Big Data Big Scale Value Analysis Customer Journey Mapping Customer Relationship Management Customer Satisfaction Measurement Business Process Re-engineering Business Process Outsourcing Near Shoring Off […]
Do You Know Where You Are Going?
Stating the bleeding obvious… When I was in my 20’s I went on a course. The instructor put up a slide. It looked like this: His point was simple. To be successful create alignment. Make sure everybody is pulling in the same direction. It was such an obvious point that I wondered why on earth […]
Busy Doing Nothing
I am a busy man An executive with a burgeoning inbox — or so I tell my wife. This week I… Wrote presentations Prepared for audits Attend stakeholder briefings Drafted investment proposals Wrote appraisals Reviewed budgets Socialised information Reorganised departments Hired new staff Brainstormed solutions Talked about customers Discussed automation strategies Visited suppliers Defined new […]
Rule 1: Prioritise the Work
Café Culture The other day I walked into a café; it was a popular place, there were people crowded around all the tables. Three members of staff were on duty. They were having a long and detailed conversation about a stock-take. I stood and waited. I waited and stood. The staff gave me a good […]
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