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Virtual Control

12 August, 2010 by James Lawther Leave a Comment

Eric Whitacre has produced an amazing virtual choir.  You can hear their recording of “Lux Aurumque” on the YouTube video below. Eric has never met or practiced with his choir, it contains more than 185 singers from 12 countries. He simply asked them all to download his sheet music and a video of him conducting, […]

Filed Under: Blog, Process Improvement Tagged With: best practice, empowerment, error proofing, organisation, process control, purpose, teamwork, training, trust, video

Keep Your Eye on the Baton

12 July, 2010 by James Lawther Leave a Comment

teamwork

3 world records for you: 1.  400m: Michael Johnson, 1999, 43.18 seconds (10.80 seconds/100m) 2.  100m: Usain Bolt, 2009, 9.58 seconds (9.58 seconds/ 100m) 3.  4 x 100m relay: Jamaica, 2008, 37.10 seconds (9.28 seconds/100m) If you want to be fast, focus on the runner, buy the best shoes; and most of all focus on […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, purpose, teamwork, video

Congruence

12 July, 2010 by James Lawther Leave a Comment

Have you ever walked in to a hotel room to find all the lights switched on, with the legend “Welcome to our hotel Mr Smith” writ large all over the gently humming TV. The intention is to give you a warm welcome, never mind all the wasted power. Yet the same hotel will ask you […]

Filed Under: Blog, Process Improvement Tagged With: clarity, mixed messages, purpose

Mr Motivator

12 May, 2010 by James Lawther Leave a Comment

We all know about the carrot and stick, but do they work? Embedded below is a fascinating talk by Dan Pink at the the Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA). Apparently the solution is to work on your “transcendent purpose”. Well worth a ten minute ponder.

Filed Under: Blog, Employee Engagement Tagged With: Daniel Pink, learning, motivation, purpose, reinforcing behaviour, video

Do you Put Your Customers First?

12 May, 2010 by James Lawther Leave a Comment

Mercedes

I once went for a job interview with an insurance company.  Parked right outside the front door was the biggest Mercedes Benz I have ever seen, with the legend MD stencilled above the parking space. As I walked away from the door the Mercs gradually got smaller and smaller.  It wasn’t, needless to say, the […]

Filed Under: Blog, Operations Analysis Tagged With: customer focus, purpose

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