The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Need Another Drink

24 March, 2010 by James Lawther Leave a Comment

E&J Gallo, the Californian winery has been caught in a scam, a 7 million euro scam. A group of wine producers from the Languedoc region have passed off 18 million bottles of plonk as Pinot Noir.  This has been bottled and sold  under Gallo’s “Red Bicyclette Pinot Noir Single Grape Wine” brand. The fraud came […]

Filed Under: Blog, Process Improvement Tagged With: accountability, error proofing, over-processing, process control, video

Attention Drunks

18 March, 2010 by James Lawther 1 Comment

Officials in the Romanian town of Pecica have erected a number of road signs showing pictures of drunk revellers to drivers as a warning.  Apparently the town has a vibrant night-life that doesn’t mix too well with cars. Road signs can be great examples of process improvement.  I like this one for a number of […]

Filed Under: Blog, Process Improvement Tagged With: clarity, error proofing, process control, road sign, visual management, waste

Too Much Information

5 March, 2010 by James Lawther Leave a Comment

In the US in the late 1980’s a psychologist called Paul Andreassen conducted an experiment on some business school students. He gave them all a portfolio of stocks and shares to trade and then divided them into two groups. One group were allowed access to a stream of financial information, they could talk to market […]

Filed Under: Blog, Process Improvement Tagged With: clarity, complexity, data is not information, key performance indicators, process control

Can We Win The Afghan War?

22 January, 2010 by James Lawther Leave a Comment

Apparently the Afghan police have an attrition rate approaching 25%. Consequently there is huge pressure to recruit, just to keep the numbers up. The Afghan authorities have clear policies about who makes a suitable recruit, but tragically these are not being followed. On the 3rd November 5 British soldiers and 2 Afghani police officers were […]

Filed Under: Blog, Process Improvement Tagged With: process control, recruitment

Global Warming? Pah!

20 January, 2010 by James Lawther Leave a Comment

I am sitting in my office, slowly turning blue, looking at a good 4 inches of snow.  I thought it was supposed to be getting warmer, the ice caps should be melting and half of East Anglia is going to be under water, yet here I am slowly freezing to death.  Clearly the scientists are […]

Filed Under: Blog, Operations Analysis Tagged With: data presentation, global warming, point measure, process control

  • « Previous Page
  • 1
  • …
  • 4
  • 5
  • 6
  • 7
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Customer Service the Virgin Atlantic Way

  • Target Setting, Cause and Effect

  • Should You Guarantee Your Service?

  • Rewarding Failure

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in