Outsourcing costs jobs right? It is bad for the economy; exporting jobs to low wage countries. Well maybe not. In an interesting economics paper John van Reenen of the LSE puts a different slant on it. His view is that the increased imports from China and India have led to job losses in areas of […]
To Offshore or not Offshore?
Call-Centre.com has carried out a survey of consumer perceptions of UK versus Offshore call centres. The chart shows the results. Clearly the UK consumer prefers UK call centres (hardly a surprise), but they are so much more expensive. So should you go offshore, it is an emotive question, who should decide? There are two issues: […]
Outsource?
It’s a big decision, should you or shouldn’t you? The world is changing at a remarkable pace, yesterday alone I: 1. Had Kenyan green beans and asparagus from Peru delivered to my door. 2. Held a text conversation with a friend who is stuck in Austria (inconsiderate things volcanoes). 3. Sent my camera to be […]