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Do You Tell Your Staff How or Ask Them Why?

12 June, 2010 by James Lawther Leave a Comment

FAVI is a French company that casts components for customers like Fiat and VW, a very successful company. One of the reasons why they are successful is the attitude of their CEO Jean-Francois Zobrist.  He has a simple categorisation of organisations.  They are either “Comment” or “Pourquoi”. Comment (How) organisations tell their employees how to […]

Filed Under: Blog, Employee Engagement Tagged With: compliance, empowerment, innovation, motivation, organisation, video

Somebody Didn’t Care Enough To Be Right

13 January, 2010 by James Lawther 1 Comment

I found a dreadful news article about a man who died after taking an overdose of the painkiller methadone.  The reason why he took the overdose is because the directions typed out by the technician in the pharmacy said “take as needed” as opposed to the doctor’s prescription “take 4 tablets twice daily”.  Tragically the […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, error proofing, organisation, process control

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