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God-Awful Art and Operational Measurement

3 November, 2013 by James Lawther 4 Comments

stand back and look

I can’t draw I am not bestowed with an artistic talent. That is not a defeatist attitude, just (another) realisation that I am less than perfect. At school I took art lessons.  They were possibly the most painful hours in my life; my school friends would sketch away with alacrity creating images of great beauty […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, key performance indicators, measurement, monitoring, service improvement

The Management Secrets Every Primary School Teacher Knows

17 June, 2013 by Bernie Smith 2 Comments

Sticker Chart

This is a guest post. Like most parents of young children I am locked in long-term trench warfare, trying to “encourage” them to go along with all the dull things that me and their mother want them to do. Following the advice of the TV experts, I decided to try using a sticker chart to reward […]

Filed Under: Blog, Operations Analysis Tagged With: incentives, measurement, monitoring

Payback Time

20 April, 2013 by James Lawther 6 Comments

revenge

Maz Iqbal told me a great story this week…. Imagine you were an employee of a large business.  You worked in a factory, or a shop, or a warehouse or maybe you were an agent in a call centre. A big call centre where they measured your every move: how long your calls were how long […]

Filed Under: Blog, Employee Engagement Tagged With: average handle time, call centre, compliance, employee performance measures, monitoring, motivation, targets

Visual Analysis – It Would be a Crime not to Try

25 October, 2011 by James Lawther 1 Comment

Here is an interesting link for you (unless you are American in which case try here).  It is a crime map of the UK, it shows you where crime occurs, have a good look, where is it safer to live?  Nottingham or Padstow?  The answer is fairly obvious, in-fact a one eyed drug dealer in […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, monitoring, root cause analysis, visual management

All You Will Ever Need to Know About Analysis

7 May, 2011 by James Lawther 3 Comments

Improving performance isn’t very difficult, it is just about fixing things that don’t work too well.  The problem is trying to work out which bit to fix, what is important, where will you get the most bang for your buck.   It is easy to fall into a world of analysis paralysis, pain and despair. You […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: continuous improvement, data presentation, fast food, measurement, monitoring, process control, service improvement

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