The Squawk Point

Organisational Mechanics

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The Squawk Point is all about service operations and our ability to make things far more complicated than they really need to be.

Running an operation should be as easy as finding out what your customers want, then giving it to them. Nothing more or less.

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Don’t Need No Doctor

15 March, 2010 by James Lawther Leave a Comment

There was an interesting article on Radio 4 this morning.  It stated that NHS spends £2bn a year on patients who visit their GP when they don’t need to.  1 in 5 GP visits fall into this category.  The most common reasons are colds, back pain, headaches and indigestion.  All of which could be treated […]

Filed Under: Blog, Process Improvement Tagged With: cost saving, error proofing, medicine, mitigating demand, reinforcing behaviour, video

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