The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

The Tiger That Isn’t by Blastland and Dilnot — Book Review

1 November, 2018 by James Lawther Leave a Comment

The Tiger That Isn't

What is it about? According to its authors: “Mathematics scares and depresses most of us, but politicians, journalists and everyone in power use numbers all the time to bamboozle us.  It is liberating to understand when numbers are telling the truth or being used to lie.” According to Steven Poole at the Guardian: “This very elegant book… […]

Filed Under: Blog, Book Tagged With: analysis paralysis, Andrew Dilnot, data integrity, data is not information, key performance indicators, measurement, Michael Blastland, targets

Everybody Cheats

15 October, 2018 by James Lawther Leave a Comment

Everybody Cheats

Who can you trust? When I was a small boy, the most exciting thing in the world was a day trip to London with my father.  I was brought up in a field in deepest Yorkshire.  The big smoke was amazing.  It had museums, skyscrapers, underground trains, toy shops, galleries and ice cream.  Best of […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, human nature, incentives, measurement, performance management, reinforcing behaviour, targets, trust

Never Trust a Single Number

12 June, 2018 by James Lawther 1 Comment

Big Point Metric

Dubious statistics Journalists love to use single numbers, they do it all the time: Three British women will get pioneering womb transplants 4,000 foreign criminals including murderers and rapists we can’t throw out  NHS hospitals save £400,000 by switching to same brand of surgical gloves But single numbers are meaningless.  People quote point metrics and […]

Filed Under: Blog, Operations Analysis Tagged With: availability heuristic, data presentation, measurement, point measure

The Proxy for Performance

6 April, 2018 by James Lawther 3 Comments

Proxy

Did you hit your numbers? It is a common challenge. You must make your numbers. You must smash your sales target You must slash your budget You must decimate your waiting times If you’ve hit your numbers then you’ve met your performance goals. Numbers and performance are synonymous. But the numbers are only a proxy […]

Filed Under: Blog, Operations Analysis Tagged With: cheating, Goodhart's law, key performance indicators, measurement, objective setting, performance management, systems thinking

The Dark Side of Data

28 September, 2017 by James Lawther 2 Comments

Data-centricity Organisations are tripping over themselves to become data-centric.  They are busy investing in business intelligence and analytical infrastructures.  There is a thriving market for analysts and data scientists, accountants and actuaries, people who can pore over the numbers and provide insight. Data is the new gold, businesses are spending money like drunk sailors. Data […]

Filed Under: Blog, Operations Analysis Tagged With: blame, command and control, data is not information, management style, measurement, video

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • …
  • 13
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Brilliance Alone Won’t Take You Far

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in