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Are you Awake? Or Sleeping?

27 April, 2011 by James Lawther Leave a Comment

Concious Concerns

I didn’t sleep well last night, I tossed and turned, I kept looking at the alarm clock flashing away 11:45, 12:03, 01:42, 02:56, 03:37, 05:23 Blink, Blink, Blink I didn’t get a wink of sleep.  Have you been there? The truth of the matter is that each time I woke and looked at the clock […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, measurement, purpose, service design, what don't you see

What can 19th Century Cholera Teach us about 6 Sigma?

26 April, 2011 by James Lawther 2 Comments

Service Improvement with Six Sigma

In 1854 there was an outbreak of Cholera in Central London.  Dr John Snow had a theory that the disease was water borne and so plotted the deaths on a street map to see if he could prove the case. He showed that the majority of deaths were happening to people who lived near the […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: continuous improvement, innovation, measurement, purpose, service improvement, six sigma, visual management

Better Sex in 8 Seconds

1 April, 2011 by James Lawther 1 Comment

no sex nere

Information is accumulating at an alarming rate In 2008 the number of web pages exceeded 1 trillion, at a second a page it would take 32,000 years to read them all. This is a problem. With so much information how do you get people to pay attention to your information. How do you stop them […]

Filed Under: Blog, Process Improvement Tagged With: clarity, communication, decisions, measurement, purpose

Hiding in the Numbers

23 August, 2010 by James Lawther Leave a Comment

Does your management information come from databases? Do you employ analysts to “mine” the data? It’s amazing, you can slice and dice the data any which way you like; changing reports on a daily basis, creating pages and pages of beautiful graphs, comment and analysis, showing what a great job you are doing. Or, instead […]

Filed Under: Blog, Operations Analysis Tagged With: accountability, data presentation, fessing up, measurement, video

Don’t Believe Everything You Read in the Newspaper

12 August, 2010 by James Lawther 3 Comments

Statistics are wonderful things.  I found this old advertisement.  I saw it and wondered who would fall for it.  Then the penny dropped, lots of people, otherwise they wouldn’t be banned for being misleading. Which then got me wondering, when was the last time I was misled by statistics?  Not so long ago. How about […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, communication, measurement, statistics

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