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A World Class Ego

26 February, 2018 by James Lawther 2 Comments

Ego

ego ˈiːɡəʊ,ˈɛːɡəʊ/ noun: a person’s sense of self-esteem or self-importance. “he needed a boost to his ego” Synonyms: self-worth, self-respect, self-conceit, self-image, self-confidence, amour propre We all have egos But the ego of a corporate manager is stronger than most. Beyond a point we don’t work for the money. Power and status drive us. We even […]

Filed Under: Blog, Employee Engagement Tagged With: blame, command and control, human nature, leadership, management style

The Two Faces of Accountability

1 January, 2018 by James Lawther 7 Comments

Accountability When things go wrong there is a simple solution. Politicians do it, journalists do it, managers do it and even my children do it.   When things go wrong we search for somebody to blame “hold accountable”.  It’s in our nature. Fortunately it is more nuanced than that. There are two ways we can […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, learning, management style, reinforcing behaviour, root cause analysis

What Are You Talking About?

21 December, 2017 by James Lawther 1 Comment

Snowman

Does your language define you? The Sami people in the far north of Scandinavia have lots of words for snow. Soavli — Wet slushy snow Vahca — New snow Guoldu — Very fine snow that blows up from the ground when there is slight breeze Skavvi — Snow with an icy crust Snow surrounds them, […]

Filed Under: Blog, Employee Engagement Tagged With: communication, human nature, management style, reinforcing behaviour, weltanschauung

The Ultimate Management Skill

6 December, 2017 by James Lawther Leave a Comment

listening skills

Communication is easy There are only three things to worry about: The sender — the person transmitting the message The environment — the medium the message passes through The listener — the person who receives the message Assuming a dialogue is called for (dialogues being a good thing), the sender and listener can swap places. […]

Filed Under: Blog, Operations Analysis Tagged With: communication, data presentation, jargon, management style, mixed messages

The Dark Side of Data

28 September, 2017 by James Lawther 2 Comments

Data-centricity Organisations are tripping over themselves to become data-centric.  They are busy investing in business intelligence and analytical infrastructures.  There is a thriving market for analysts and data scientists, accountants and actuaries, people who can pore over the numbers and provide insight. Data is the new gold, businesses are spending money like drunk sailors. Data […]

Filed Under: Blog, Operations Analysis Tagged With: blame, command and control, data is not information, management style, measurement, video

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