All children are artists They can pick up a pen or a crayon and create. Before you know it they have drawn something beautiful, a flower or a house or a friend. Simple, clear and elegant. Unfortunately they just don’t know when to stop. The colouring in starts, red felt tips, green pencils, blue crayons, […]
Can You Really Cut The Red Tape?
The motorway from Nottingham to London is the most tedious and dreary road in the world. There is nothing to look at except 1960’s concrete bridges and road signs. Perfect for a grey October day. Its only saving grace is that it is flat, straight and fast. So you don’t really have to spend much […]
Do You Need Lean Thinking?
The term “Lean Thinking” first came into use in 1996 when James Womack and Daniel Jones published their book of the same name. The book distilled their thoughts after studying the Toyota manufacturing business. A lean, waste free organisation. Since then, those first lean ideas have come on a long way. They are no longer […]
The Pandora’s Box of Service Improvement, Dare You Open it?
At the heart of Lean Thinking is a beautifully simple idea, it is that you should only do things that a customer is prepared to pay for. Anything else you do is “waste”. I prefer the word “stupid”. It is harsher and blunter than waste but gets the point over. (I didn’t graduate form a […]