The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Jack of All Trades Master of Non

15 January, 2017 by James Lawther 2 Comments

Identical People

What makes a successful scientist? In the 1950’s, Bernice T. Eiduson started to wonder why some scientists had a greater impact than others.  Some scientists produce insight after insight, racking up papers and prizes.  Whilst others just plod along and never account for much. What makes some scientists more innovative than others? To find out, she picked a […]

Filed Under: Blog, Wild Cards Tagged With: diversity, group think, innovation, twenty percent time

Should You Benchmark?

13 September, 2016 by James Lawther 1 Comment

The Benchmark

Benchmarking and best practice I spent 8 hours today learning all about benchmarking. It was fascinating… Here are some of the highlights: You should benchmark against procedures that are accepted as being the most effective. Benchmarking provides a means to compare your firm against other businesses, and identify areas where you can improve your performance The […]

Filed Under: Blog, Operations Analysis Tagged With: benchmarking, innovation

Sex and Soap Powder, Trial and Error

4 July, 2016 by James Lawther 4 Comments

An interesting story: Steve Jones is a geneticist, a well-known one, if you move in those circles.  He tells an interesting story about failure.  You can skip my version and watch it below if you wish. The problem There is a soap powder factory near Liverpool.  It makes Persil and Surf and things like that. In […]

Filed Under: Blog, Operations Analysis Tagged With: culture, evolution, innovation, learning, test and learn

Pride and Ignorance

29 June, 2016 by James Lawther 5 Comments

Scurvy isn’t nice If you are unfortunate enough to contract it you will start to feel tired. Then you will develop spots on your skin and your gums will turn spongy. A week or so later you will start to bleed from your mucous membranes and your skin will turn yellow.  Eventually sufferers develop open […]

Filed Under: Blog, Process Improvement Tagged With: command and control, gemba, group think, human nature, ignorance, innovation, no substitute for experience, nothing new under the sun, political will

What Are You Missing?

3 April, 2016 by James Lawther 3 Comments

Waiting Room

I have to manage your expectations It is a horrible phrase. I hate it when somebody says to me. It means that I am not going to get what I want when I want it. I am being softened up. There is going to be a delay. Suddenly I am thrown into the cost or […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, innovation, medicine, queue, TED talks, waiting

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • …
  • 14
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Circles of Influence: Do You Want Your Team Flexing Their’s?

  • Do Slogans Work for You?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in