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Lies, Damn Lies and Google Analytics

16 February, 2010 by James Lawther Leave a Comment

I wasted 2 hours of my life last night wading through this web site’s Google Analytics.  Here is what I found: 7.32% of visitors spend more than half an hour (presumably they are fantasising about pretty cross eyed blonde girls) I have had 7 unique visitors from the USA and 15 from Doncaster, which proves […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, information technology, measurement

KISS

1 February, 2010 by James Lawther Leave a Comment

I bought a train ticket to London over the internet, it cost me £131.00.  I decided to pick it up at the station rather than pay to have it delivered. At 6:15 in the morning I entered my 8 digit code into the machine only to be told that I also needed to insert the […]

Filed Under: Blog, Employee Engagement Tagged With: East Midlands Trains, error proofing, information technology, poor service, video

Technophobic

1 January, 2010 by James Lawther Leave a Comment

In 1997 the IBM computer Deep Blue beat the world chess champion Garry Kasparov.  This was a revelation, perhaps one of the greatest moments in information technologies’ history.  IT was the future and we would all come to rely on it. Well we do, we can’t seem to get anything done nowadays without having a […]

Filed Under: Blog, Process Improvement Tagged With: information technology, video

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