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All That Glisters…

23 July, 2019 by James Lawther Leave a Comment

The Next Big Thing

The next big thing There is a revolution going on in the world of medicine.  Robotic surgery equipment is being installed in operating theatres across the western world.  The robots allow surgeons to make far smaller incisions and operate much more precisely.  The surgeon doesn’t have to contend with slippery instruments and the robot has […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, capital investment, checklist, human nature, information technology

The Handoff

26 March, 2016 by James Lawther 4 Comments

Hand off

I am not a Luddite Technology is a good thing.  As it evolves we find new solutions to problems: We invent new applications We write new algorithms We build new tools We develop new drugs Technology pushes us forward. Technology needs specialist knowledge All that new technology is difficult to get your mind around. People need […]

Filed Under: Blog, Process Improvement Tagged With: complexity, information technology, medicine, systems thinking

The Sure Thing

28 September, 2014 by James Lawther 4 Comments

white elephant

Pain and despair Imagine you run a servicing centre. You have a staff of 100 who fill in forms to order things for customers. Maybe they process applications Maybe they fill in patient’s details Maybe they capture the details of car repairs You get the gist of it… Lots of people, lots of information and lots of screw […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, capital investment, continuous improvement, devil is in the detail, information technology, listening, office productivity, root cause analysis, systems thinking

Top Secret Information

8 August, 2014 by James Lawther 6 Comments

Top Secret Information

Knowledge is power We talk a lot about big data; it is the new thing, the magic bullet that will solve all your organisational woes. No matter what your problem… the solution is in the data. This is the information age. We are knowledge workers and knowledge is power. Data is an asset, we should […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, big data, information technology, knowledge management

Do You Really Need Big Data?

19 January, 2014 by James Lawther 5 Comments

You think you need big data You need to understanding all those interactions and connections You need databases and decisioning tools and analysts and consultants You need to know what all those patterns are telling you You need the competitive advantage After all, knowledge is power, it is obvious, isn’t it? Maybe you could start […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: big data, data is not information, Dilbert, information technology

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