The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Paying People to Lie

3 October, 2015 by James Lawther 1 Comment

The best way to fill your organisation with liars… Is to set up an incentive scheme.  I guarantee at least two deceptions: The first deceit The lying starts with the debate about the target: What service level can you meet? What can you shave off your budget? How much extra can you sell? 10%? 20%? 30%? If someone has a bonus […]

Filed Under: Blog, Employee Engagement Tagged With: employee performance measures, human nature, incentives, motivation, performance management, targets, video

What Gets Measured Gets Done

13 March, 2015 by James Lawther 8 Comments

what gets measured gets done

You show me how I will be measured… … And I will show you how I will behave We all know it’s true. There is scientific evidence to prove it. If you set someone a goal they will try to hit it. It is so effective that measurement and target setting have become the number 1 […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: customer focus, efficiency versus effectiveness, incentives, key performance indicators, measurement, objective setting, performance management

Free Gym Membership Anyone?

11 November, 2014 by James Lawther 5 Comments

gym membership

Morale is low… It is a big problem, staff turnover is high, skills and expertise are walking out of the door at an alarming rate and my business is heading for a melt-down. Two solutions have been put forward: Solution 1. 1. Review the benefits package, make it more competitive. Do some job matching and pay over […]

Filed Under: Blog, Employee Engagement Tagged With: empowerment, incentives, pride in the job, tools to do the job

Are Sales Incentives a Good Thing?

11 October, 2014 by James Lawther 7 Comments

Saint Francis de Sales

Should you incentivise your sales staff? It is widely known that if you want to drive sales you need to incentivise your staff.  Sales men are a mercenary lot and they only respond to cash. Paying out large sales incentives is the default option. Yet a few companies that don’t believe in individual incentives.  Instead, they […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, incentives, point optimisation, sales, teamwork

Stupid and Painful

4 May, 2014 by James Lawther 6 Comments

Process improvement is about taking stupid stuff out I might just have said this before… It is not about adding more controls It is not about adding handoffs to specialist groups It is not about adding measures, checks and balances Process improvement is about taking out the stupid stuff.  Stupid stuff that gets in the […]

Filed Under: Blog, Employee Engagement Tagged With: bad process, incentives, management style, motivation, over-processing

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Brilliance Alone Won’t Take You Far

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in