The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Take Me To Your Leader!

26 July, 2023 by James Lawther Leave a Comment

Dalek Leadership

Leadership Versus Management Fashions change, over the past twenty years we have stopped valuing management and started to value leadership. In an effort to promote leadership, businesses around the country have rechristend their “senior management teams” as “senior leadership teams”. I even worked for an organisation that insisted that all managers were called leaders, presumably […]

Filed Under: Blog, Wild Cards Tagged With: human resources, job titles, leadership, management, management style, purpose

Are Your Human Resources an Asset or a Liability?

2 September, 2019 by James Lawther Leave a Comment

Theory X or theory Y? In the 1950’s Douglas McGregor proposed theory X and theory Y.  He suggested that managers see their employees in one of two ways: Either — a cost that needs to be minimised and controlled Or — an asset that should be developed and valued It was an astute observation, but […]

Filed Under: Blog, Employee Engagement Tagged With: Douglas McGregor, human resources, management style, research, theory X and theory Y

A Bum Question

30 June, 2019 by James Lawther 2 Comments

360-degree feedback Does my bum look big in this? If you have ever been asked that question, you know there are two types of answer.  A right and a wrong one. The wrong answer has many variants… Yes — too brutal Try a bigger size — too honest I think it is the colour — […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, credibility, human nature, human resources, performance management, trust

Outcome or Effort, Which Should You Reward?

7 June, 2019 by James Lawther Leave a Comment

You should praise your children Every parent will tell you that you should applaud your children.  Praising them for a job well done and telling them how clever they are builds confidence and self esteem. Or does it? In 1990’s Claudia Mueller and Carol Dweck of Columbia University decided to find out. The experiment The […]

Filed Under: Blog, Employee Engagement Tagged With: employee recognition, human resources, motivation, performance management, reinforcing behaviour

How Netflix Reinvented H.R.

17 November, 2018 by James Lawther Leave a Comment

Reinvent Human Resources

Harvard Business Review Patty McCord It would be wrong to hold one group totally accountable for an organisation’s culture, but I think the good people in H.R. have a big part to play.  They set the rules that employees live by. If I am right and H.R. has such a powerful role, why do most […]

Filed Under: Best of the Web, Blog, Employee Engagement Tagged With: best practice, culture, human resources, sacred cows, SlideShare, video

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in