The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Culture Eats Strategy for Breakfast

25 June, 2017 by James Lawther 2 Comments

Culture eats strategy for breakfast

What does that mean? It sounds like management claptrap. Let me repeat it, and attribute it. Culture eats strategy for breakfast ~ Peter Drucker Anybody who has worked in a large organisation will know that we prize strategy above all else. It is an intellectual pursuit, highly valued in the boardroom. We hire consultants to […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, culture, fear and anxiety, group think, management style, strategy

Corporate Cancer

10 April, 2016 by James Lawther 2 Comments

anxiety

Fear and anxiety We have all heard of a “culture of fear”, but does fear really exist in our organisations? Fear Fear is a physical response danger, a reaction to an immediate issue that threatens your safety and security.  It is fear that overcomes you when you are walking home late at night, all by yourself […]

Filed Under: Blog, Employee Engagement Tagged With: blame, command and control, fear and anxiety, human nature, incentives, management style, performance management, systems thinking

  • « Previous Page
  • 1
  • 2

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Customer Service the Virgin Atlantic Way

  • Target Setting, Cause and Effect

  • Problem Solving: 4 Simple Steps to Success

  • Should You Guarantee Your Service?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in