The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

What Can Your Mother Teach You About Incentives?

13 November, 2012 by James Lawther 6 Comments

Dirty Dishes

In 2003 the economist Anton Suvorov developed the “principal agent theory”.  He investigated the way agents (think employees or children) react to the interventions of principals (think bosses or parents).  He looked at the way rewards and bonuses act.  All very clever and insightful stuff. I was discussing it with my mother.  She smiled at […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: Daniel Pink, employee performance measures, incentives, key performance indicators, performance management, targets

Measuring Employee Performance (a Short Cut)

29 November, 2011 by James Lawther 3 Comments

An age old problem Your staff aren’t really working the way you want them to, results are at best average, engagement is low. The age old solution to the age old problem is measures: “give them real measures that mean something to them, it will motivate them to perform better” Will it? What does a […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: back to the floor, employee performance measures, key performance indicators

  • « Previous Page
  • 1
  • …
  • 3
  • 4
  • 5

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Brilliance Alone Won’t Take You Far

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in