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Are You a Lazy Manager?

25 June, 2013 by James Lawther 4 Comments

lazy manager

I’m all for blanket policies, they make life easy, everybody knows where they stand: Everybody on the same pay scale Everybody entitled to the same amount of holiday Everybody gets the same computer If you treat everyone fairly then everyone feels fairly treated. But I’m not so keen on blanket solutions A few years ago […]

Filed Under: Blog, Employee Engagement Tagged With: bad process, employee performance measures, problem solving, public relations, root cause analysis

Are Your Team High Performers or Losers?

11 May, 2013 by James Lawther 4 Comments

Pygmalion effect

What do you think of the team you manage?  Are they the crème de la crème or a shower of … Is that a rather harsh question?  Perhaps, but the answer may well have a lot more to do with you than with them. Why do some people do better than others? In 1968 Rosenthal and […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, employee performance measures, management style, pygmalion effect, reinforcing behaviour, Robert Rosenthal

Payback Time

20 April, 2013 by James Lawther 6 Comments

revenge

Maz Iqbal told me a great story this week…. Imagine you were an employee of a large business.  You worked in a factory, or a shop, or a warehouse or maybe you were an agent in a call centre. A big call centre where they measured your every move: how long your calls were how long […]

Filed Under: Blog, Employee Engagement Tagged With: average handle time, call centre, compliance, employee performance measures, monitoring, motivation, targets

How to Become a World Class Cheat

12 December, 2012 by James Lawther 3 Comments

Cheat

I have had it with working in a call centre I am under-valued, over-worked and my boss is an idiot (I do hope he isn’t reading this).  I need to make some fast, easy money instead.  I am going to turn to a life of crime, to become a liar, cheat and first class swindler. […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, employee performance measures, incentives, targets

Should you go to Work in Your Slippers?

4 December, 2012 by James Lawther 7 Comments

Results only work environment

How would it be if you could come and go at work just as you pleased?  If nobody checked your hours, if you didn’t have to attend meetings and if the only stick you were measured by was the results you achieved? If you believe the articles the American retailer Best Buy has created that […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, best practice, employee performance measures, empowerment, objective setting, office productivity, performance management, results only work environment, trust, wasted motion

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