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Why E-mail is Like Oil

20 September, 2011 by Robby Slaughter Leave a Comment

E-mail Oil Slick

Let’s be brutal here: you’re probably buried in e-mail.  And like crude oil, e-mail can be a sticky, annoying substance that’s practically impossible to clean.  We need e-mail to get things done, but it seems like an endless, yucky mess. The funny thing about oil is that while spilling a little bit is a problem […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: best practice, communication, e-mail, information technology

Crystal Clear Cole

11 March, 2010 by James Lawther Leave a Comment

Cheryl Cole is a master of communication.  She is alleged to have ended her marriage to football player Ashley Cole by text. The text message read “Move out.  It’s over.” I recently found an article about e-mail etiquette. Its top 4 tips were: 1.  Be concise and to the point. 2.  Answer all questions and […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, e-mail, reinforcing behaviour, video

The Enemy

3 March, 2010 by James Lawther Leave a Comment

I am all for e-mail, it is usually short sharp and to the point.  No wasted energy. But sometimes the e-mail bounces back two or three times.Sometimes more and more people get copied in.Sometimes you start to dread opening the response.Sometimes you spend hours crafting a reply. Sometimes it is wise to just pick up […]

Filed Under: Blog, Employee Engagement Tagged With: communication, e-mail

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