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A Bum Question

30 June, 2019 by James Lawther 2 Comments

360-degree feedback Does my bum look big in this? If you have ever been asked that question, you know there are two types of answer.  A right and a wrong one. The wrong answer has many variants… Yes — too brutal Try a bigger size — too honest I think it is the colour — […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, credibility, human nature, human resources, performance management, trust

Which Is Most Important, Perception or Performance?

28 April, 2019 by James Lawther Leave a Comment

Perceived performance Perception is reality. If you are perceived to be something, you might as well be it because that’s the truth in people’s minds.  Steve Young For those who believe that perception is reality, performance isn’t important, but perceived performance is everything. There are three ways to improve perceived performance: 1. Distort the data […]

Filed Under: Blog, Process Improvement Tagged With: cheating, credibility, gemba, key performance indicators, operational excellence, systems thinking, tampering, targets

Sloppy, Overconfident or Just Plain Dishonest?

11 April, 2019 by James Lawther Leave a Comment

buzzwords

Clarity Have you ever sat in a meeting listening to somebody very senior and thought; “I have no idea what you are talking about”?  Do you enjoy watching corporate warriors use powerpoint slides to explain strategic imperatives? Or do they leave you worrying that you are plain thick? You are not alone Laura Rittenhouse started […]

Filed Under: Blog, Employee Engagement Tagged With: authenticity, clarity, communication, credibility, management style, mixed messages, weltanschauung

To Be or To Do

25 September, 2018 by James Lawther Leave a Comment

A talented man John Richard Boyd was a fighter pilot in the U.S. Airforce.  He served in World War Two, the Korean War and the Vietnam War. He was a more than capable pilot.  He attended the most prestigious fighter pilot school in the U.S.  He graduated top of his class and was asked to […]

Filed Under: Blog, Employee Engagement Tagged With: authenticity, credibility, human nature, integrity, John Boyd, management style, pride in the job

The Strategic Comms Centre of Excellence

9 October, 2017 by James Lawther Leave a Comment

Management Speak

Management Speak I reached out to my boss first thing this morning.  I had to square the circle about one of our strategic imperatives.  Fortunately he cascaded the relevant information.  He had the helicopter view, I was too busy searching for low hanging fruit. If there is one thing that is guaranteed to set me […]

Filed Under: Blog, Employee Engagement Tagged With: communication, credibility, Dilbert, jargon

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