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Chelsea Tractors, Rapport and Process Improvement

27 May, 2014 by James Lawther 6 Comments

chelsea tractor

Process improvement should be easy You just stop doing the things a customer wouldn’t be happy to pay for. Spend a day with some brown paper and post it notes and you will find a whole host of ways to improve your processes. So why is it so hard? Because people don’t believe that their processes are […]

Filed Under: Blog, Process Improvement Tagged With: communication, continuous improvement, customer focus, human nature, management style, point optimisation

The Shocking Truth About Your Improvement Project

6 August, 2013 by James Lawther 9 Comments

Is this an improvement?

Yesterday I read that only 5% of the changes we make at work are changes for the better.  Only 1 in 20 improvements actually improve things. Allegedly everything else we do is ineffective or, worse still, counter-productive. Ungrounded statistics I thought that sounded horribly harsh.  Only 1 in 20 improvements are really improvements?  It sounded more […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, continuous improvement, office productivity, project management, service improvement

The Simple Restructuring Rule

19 July, 2013 by James Lawther 4 Comments

Shark or Dolphin

There are two big predators in the sea Sharks and Dolphins They came from very different starting points: A shark is a fish A dolphin is a mammal A shark has gills A dolphin has lungs A shark is cold-blooded A dolphin is warm-blooded A shark lays eggs A dolphin has live young Biologically they […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, organisation, reorganisation, silo management

Seven Ways to Make a Difference

1 June, 2013 by James Lawther 8 Comments

seven

And some links to help: Define your purpose.  What are you here to do? Measure your performance.  Are you doing it well? Admit your failings.  Self delusion never helped anybody. Find the big lever.  Work out what really matters. Plan the work.  Maybe even just a to-do list. Work the plan.  Go on, I dare […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, fessing up, measurement, pareto principle, planning, purpose

Slow and Steady Wins the Race

4 May, 2013 by Antonio Ferraro 4 Comments

Tortoise

This is a guest post by Antonio Ferraro Everybody wants quick wins and big results Most people want to make quick and easy changes that yield big results. Who doesn’t want something quicker, easier, and cheaper? We are no longer satisfied with mediocre results. Not that long ago we were content with dial-up internet. Dial-up […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, waste

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