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How to Get Better at Anything — Almost

14 January, 2019 by James Lawther Leave a Comment

Performance Improvement

How to lose weight There is a tried and tested way to lose weight…. Commit to losing weight. Measure progress — stones or kilos, whichever works. Find the most important input, the one with most leverage, (calories) and measure that as well. Try things that will have a positive impact on the important input. Use […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: accountability, best practice, continuous improvement

Headroom

26 October, 2018 by James Lawther Leave a Comment

Headroom

We all have two tasks: The first task is to do the work: to answer customer queries, lay electric cables or to drill holes and fill teeth.  The first task is your day job, whatever you do for a living. The second task is to do that day job better: to reduce downtime, remove obstacles […]

Filed Under: Blog, Process Improvement Tagged With: capacity, continuous improvement, cost saving, empowerment, waste

Sweat the Small Stuff

10 September, 2018 by James Lawther 4 Comments

Things go wrong There is small stuff that goes wrong and there is big stuff that goes wrong. Size matters We are taught to focus on the big-ticket items, to seek out the silver bullets and pull the big levers. Think big not small Focus on revolution not evolution Be radical not incremental We are […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, pareto principle, waste

What Is the Score?

12 March, 2018 by James Lawther Leave a Comment

Shattered

The bully A while back I watched an internal audit.  I saw an Area Director evaluate his Ops Supervisor. The results were, how can I best put it? Poor… Out of a possible 20 audit points the area scored 3. The boss went ballistic.  He took his subordinate aside and destroyed her.  He told her […]

Filed Under: Blog, Employee Engagement Tagged With: auditors, command and control, continuous improvement, employee performance measures, management style, motivation

Is Big Always Strategic?

15 January, 2018 by James Lawther 7 Comments

Bridge

The small project Today you (and I) will be confronted by a handful of “small projects”.  Things that you could nail down within a couple of weeks.  Small things that will make your business work better.  Perhaps you could: Free up some space on the servers to make them run more efficiently. Draw up a […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, project management, strategy, test and learn

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