The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

What Can You See?

17 January, 2010 by James Lawther Leave a Comment

The manufacturing guys have a neat trick It is called an “Ohno circle”.  They paint them on the floor at different points in factories and then the team leader stands in the circle with a clip board for 30 minutes, writing down everything that he can see that doesn’t work.  He or she then spends […]

Filed Under: Blog, Employee Engagement, Operations Analysis Tagged With: back to the floor, continuous improvement, gemba, manufacturing, ohno circle

Small is Beautiful

8 January, 2010 by James Lawther Leave a Comment

Small is beautiful

This morning I had a conversation with a gentleman who (amongst other things) works with problem children and families. He is a strong proponent of “solutions based coaching“, which is getting people to work out for themselves where they want to be, and then working through the practical steps they could take to get there. […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, learning, one step at a time

If a Job’s Worth Doing

25 December, 2009 by James Lawther Leave a Comment

It is worth doing well.  God alone knows what the neighbours think. Happy Christmas

Filed Under: Blog, Process Improvement Tagged With: bling, Christmas, continuous improvement, make it so good they will want to come back and bring their friends, tools to do the job, video

  • « Previous Page
  • 1
  • …
  • 12
  • 13
  • 14

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Brilliance Alone Won’t Take You Far

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in