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Saint or Sinner

18 January, 2016 by James Lawther 8 Comments

saint or sinner

Two employees: Employee 1: Jane When faced with an issue Jane will improvise and adapt her approach. She doesn’t bother her manager or others. If Jane notices that somebody else has made a mistake she fixes it. There is no noise or palaver, she keeps things moving. Jane never makes any mistakes herself, or at least never […]

Filed Under: Blog, Employee Engagement Tagged With: bitching and moaning, conformity, continuous improvement, group think, management style, stereotype

Innovation and Old Fools

18 June, 2014 by James Lawther 6 Comments

GE Board

Story 1. My eldest daughter (11) has just joined Instagram.  She spends her evenings with her nose firmly pressed against the screen of an iPad flicking from one picture to the next. I decided to find out what Instagram is (after all, she is my eldest daughter, a little parental care would be a good thing). […]

Filed Under: Blog, Process Improvement Tagged With: conformity, diversity, innovation, learning

4 Ways to Change Behaviour

26 December, 2013 by James Lawther 11 Comments

There are 4 ways to change people’s behaviour: The first is the stick: Beat people until they do what you want. The stick works, but people hate being controlled, they will rebel — sooner or later.  Repression is not a great strategy. The second is the carrot: Provide an incentive.  Incentives work beautifully, until you remove […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: conformity, customer behaviour, group think, human nature, incentives, motivation, political will, reinforcing behaviour, video

Bonsai Management

13 October, 2013 by James Lawther 12 Comments

Bonsai Tree

I have started growing bonsai trees.  It is immensely satisfying and the results are beautiful.  It is not too difficult, this is how you do it… Pick a plant species that responds well Carefully trim back its roots and branches Choose a small container to constrain growth Plant in well-drained soil Feed and water regularly […]

Filed Under: Blog, Employee Engagement Tagged With: conformity, empowerment, management style, organisation, performance management

You are so Predictable

22 June, 2013 by James Lawther 7 Comments

My Father studied History at University.  I studied Genetics.  This, in my brash young mind, made me a superior person.  After all a science is useful, you can apply a science and make money out of it.  History however, well what exactly can you do with that? I challenged my Dad once with this very […]

Filed Under: Blog, Process Improvement Tagged With: conformity, human nature, video

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