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Five Useful Questions

8 December, 2013 by Hugh Alley 5 Comments

5 questions

This is a guest post. One of the marks of great leaders is that they ask great questions.  How did they learn those great questions and where could you learn some to ask? Five great questions Mike Rother at University of Michigan has pulled together a set of five very useful questions that prove remarkably […]

Filed Under: Blog, Process Improvement Tagged With: communication, management style, training

Getting it Right When it all Goes Wrong

4 December, 2013 by James Lawther 5 Comments

Sometimes it all goes wrong, there is a calamity, a disaster or a screw up. Shit happens. There is only one sensible response when it all goes a bit Pete Tong; understand why and then do something to stop it happening again — it works even better when done quickly. This is not a revelation. My father […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, communication, fessing up, management style, trust

Facebook: It is so Rewarding

25 July, 2013 by James Lawther 7 Comments

Bored at Work

We work in large organisations that ban access to social media. We have long-winded IT policies that forbid our employees from tweeting, liking, stumbling or commenting. After all we are paying these people to work, not to surf the internet catching up with their friends. But is our logic sound?  Should we isolate our employees […]

Filed Under: Blog, Employee Engagement Tagged With: communication, Facebook, information technology, innovation, social media, Twitter

Make the Message Clear!

1 March, 2013 by James Lawther 8 Comments

We are getting grief at work, we aren’t dispatching van drivers quickly enough. (The first bit of that statement is true, we are always getting grief at work, the second bit is made up to protect the innocent, but you will get the point). My boss is jumping up and down about our dispatch rate […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, communication, data is not information, data presentation

The Childish Games Managers Play

15 February, 2013 by James Lawther 4 Comments

Supply chain communication

There is a game called Chinese Whispers, I am sure you have played it.  All you do is line a group of people up and ask them to whisper a message from one to another along the chain.  Each time it is repeated the message morphs; progressively degrading the further it gets from its source. […]

Filed Under: Blog, Process Improvement Tagged With: communication, supply chain

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