The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Decisions, Information and the Perfect Organisation

24 February, 2019 by James Lawther 4 Comments

sugar coating

Flawless Decision Making We believe in the perfect organisation. It works a little bit like this: There is a charismatic, wise and intelligent leader, who makes all the crucial decisions. A clear hierarchy supports the leader, with defined roles and responsibilities. Data passes up through that hierarchy, providing the leaders with perfect information. Everybody acts with […]

Filed Under: Blog, Operations Analysis Tagged With: communication, decisions, management style

Cauliflower for Brains

9 August, 2018 by James Lawther Leave a Comment

Your brain is finite. Your brain is roughly the same size, shape and weight as a cauliflower. There the similarities end. Your brain is — I hope — physiologically more sophisticated than your average brassica. Some people’s brains, like cauliflowers, are bigger and better developed than others. But everybody’s brain, no mater how big or […]

Filed Under: Blog, Process Improvement Tagged With: collaboration, colleagues, communication, ignorance, knowledge management, learning, memory, teamwork

What Are You Talking About?

21 December, 2017 by James Lawther 1 Comment

Snowman

Does your language define you? The Sami people in the far north of Scandinavia have lots of words for snow. Soavli — Wet slushy snow Vahca — New snow Guoldu — Very fine snow that blows up from the ground when there is slight breeze Skavvi — Snow with an icy crust Snow surrounds them, […]

Filed Under: Blog, Employee Engagement Tagged With: communication, human nature, management style, reinforcing behaviour, weltanschauung

The Ultimate Management Skill

6 December, 2017 by James Lawther Leave a Comment

listening skills

Communication is easy There are only three things to worry about: The sender — the person transmitting the message The environment — the medium the message passes through The listener — the person who receives the message Assuming a dialogue is called for (dialogues being a good thing), the sender and listener can swap places. […]

Filed Under: Blog, Operations Analysis Tagged With: communication, data presentation, jargon, management style, mixed messages

The World’s Most Useless Document

27 November, 2017 by James Lawther 2 Comments

The org chart When you join a new business the people in H.R. will give you something like this: As good corporate citizens we all seize this as one of the most important pieces of paper we will be given. It tells us how the concern works. It is critical information, it tells us how […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, command and control, communication, culture, customer focus, human nature, organisation

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • …
  • 17
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in