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God-Awful Art and Operational Measurement

3 November, 2013 by James Lawther 4 Comments

stand back and look

I can’t draw I am not bestowed with an artistic talent. That is not a defeatist attitude, just (another) realisation that I am less than perfect. At school I took art lessons.  They were possibly the most painful hours in my life; my school friends would sketch away with alacrity creating images of great beauty […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, key performance indicators, measurement, monitoring, service improvement

Make the Message Clear!

1 March, 2013 by James Lawther 8 Comments

We are getting grief at work, we aren’t dispatching van drivers quickly enough. (The first bit of that statement is true, we are always getting grief at work, the second bit is made up to protect the innocent, but you will get the point). My boss is jumping up and down about our dispatch rate […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, communication, data is not information, data presentation

Big Data: How to Cope With It

22 September, 2012 by James Lawther 4 Comments

Big Data

We are accumulating data at a truly alarming rate: Loyalty cards Phone bills Search queries E-mails Blog posts You name it, it has data and it is all being squirreled away.  Gigabytes, Terabytes and Petabytes of it.  Before long there will be Yottabytes of the damn stuff.  Big Data. A new world full of opportunity […]

Filed Under: Blog, Operations Analysis Tagged With: big data, clarity, data is not information, key performance indicators, measurement

The Problem with Problem Statements

7 July, 2012 by James Lawther 5 Comments

Bit of a Problem

Things I wish I had said: The secret to success is to get your arms around a problem and knock it off ~ Anon Worse than not saying it myself is the fact that I don’t entirely know who did say it, but we shouldn’t dwell on my failings. On a more positive note, quotes […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, problem solving

What Can a Three Year Old Teach You About Strategy?

19 June, 2012 by James Lawther 6 Comments

My daughter came home from nursery this afternoon singing a song about a skeleton called “Ezekiel’s dry bones”. The lyrics go like this: The toe bone connected to the heel bone, The heel bone connected to the foot bone, The foot bone connected to the leg bone, The leg bone connected to the knee bone, […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, strategy, video

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