The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Off Target

3 January, 2010 by James Lawther Leave a Comment

If you were given a target and then had your bonus (or job security) tied to it what would you do? Sort out your processes so that it was possible to meet the target? What if it wasn’t within your control to meet the target?  Would you cheat? How much effort would you expend fudging […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, local government, poor service, tampering, targets, trust

  • « Previous Page
  • 1
  • 2
  • 3

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Solutioneering

  • Rule 11: Streamline the Work

  • What is Sample Bias?

  • Seven Ways to Make a Difference

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in