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Target Setting, Cause and Effect

16 February, 2014 by James Lawther 10 Comments

During the 1990s and early 2000s, the UK government relied heavily on target setting to manage the public sector. We had: Targets for education Targets for Healthcare Targets for policing Targets for fire brigades Targets for the tax office Targets for dustbin men No doubt we had targets for the target setters as well. UK […]

Filed Under: Blog, Operations Analysis Tagged With: cheating, government, management style, medicine, targets

Step 4(b)

25 September, 2013 by James Lawther 5 Comments

Number 10

The UK government worries about unemployment Unemployment is generally agreed to be a good thing for governments to worry about. There is an argument that employed people are happier There is an argument that employed people will vote for you There is an argument that employed people pay more taxes Either which way, if you are […]

Filed Under: Blog, Operations Analysis Tagged With: cheating, government, measurement

Does Money Motivate Employees?

6 May, 2013 by James Lawther 10 Comments

Does Money Motivate Employees?

Money, Motivation and Monkeys We have all heard that “money doesn’t motivate”.  I’m not sure I totally agree.  If you can’t afford your weekly food bill then I suspect that making money comes high on your list, but I guess we pass that point fairly quickly. What I do believe is true though is that money can de-motivate. […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, Daniel Pink, human nature, motivation, video

What Did You Learn at School Today?

30 April, 2013 by James Lawther 1 Comment

1970's school children

Education is important; nobody would disagree with that.  It is a sensible use of our taxes. But if we are spending all that money on education, it is also sensible to make sure it isn’t going to waste, it is sensible to make sure we are getting the best from your school system and teachers. […]

Filed Under: Blog, Process Improvement Tagged With: auditors, blame, cheating, quality control, systems thinking

How to Become a World Class Cheat

12 December, 2012 by James Lawther 3 Comments

Cheat

I have had it with working in a call centre I am under-valued, over-worked and my boss is an idiot (I do hope he isn’t reading this).  I need to make some fast, easy money instead.  I am going to turn to a life of crime, to become a liar, cheat and first class swindler. […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, employee performance measures, incentives, targets

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