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Keep Your Mouth Shut

3 April, 2010 by James Lawther Leave a Comment

My drain is blocked, I have been ignoring it.  I really don’t fancy unblocking it, but as it is getting warm it is starting to smell.  It needs to be fixed. I bought a set of rods and a plunger home, as I was getting out of my car my neighbour gave me some advice: […]

Filed Under: Blog, Process Improvement Tagged With: capability, process control, tools to do the job, video, waste

Too Spicy

2 April, 2010 by James Lawther Leave a Comment

An Australian cook book, “The Pasta Bible” has a rather unique ingredient.  One recipe calls for “salt and freshly ground black people“. A small proof reading error cost £12,000 in pulped stock. If you regularly send customers letters you will know proof reading is hard, if not impossible. There are three ways to deal with […]

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving, error proofing, rework

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