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How to Ride a Bike

17 August, 2013 by James Lawther 6 Comments

Learning to Ride

My youngest daughter has just turned 5.  She is a big girl now.  For her birthday we gave her a bicycle, it is all pink and sparkly and covered in princesses (you can never have too many pink sparkly princesses).  Last weekend we took her out to ride it then.. My wife and I went […]

Filed Under: Blog, Employee Engagement Tagged With: blame, cycling, test and learn

The Simple and Ineffective way to Improve Performance

2 July, 2013 by James Lawther 8 Comments

Fact of Life target

There is a line of thought that there are three types of target: 1.  Fact of life targets If you don’t meet these targets you simply don’t qualify: To be a world-class 100 meter sprinter you have to run sub 10 seconds If you want to stay in business you have to sell enough to […]

Filed Under: Blog, Employee Engagement Tagged With: blame, management style, targets

Accountability: Not all it is Cracked up to Be

3 June, 2013 by James Lawther 10 Comments

Holding you accountable

We talk a lot about accountability in business.  We like it.  It makes us feel confident and in control. So is accountability all it is cracked up to be? Accountability is good: It provides clarity It gives authority It holds us true Holding ourselves accountable is invariably a good thing. It is wrong and immoral […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, roles and responsibilities, W. Edwards Deming

What Did You Learn at School Today?

30 April, 2013 by James Lawther 1 Comment

1970's school children

Education is important; nobody would disagree with that.  It is a sensible use of our taxes. But if we are spending all that money on education, it is also sensible to make sure it isn’t going to waste, it is sensible to make sure we are getting the best from your school system and teachers. […]

Filed Under: Blog, Process Improvement Tagged With: auditors, blame, cheating, quality control, systems thinking

92 People Die for Lack of Trust

8 December, 2012 by James Lawther 8 Comments

TWA flight 514

In 1974 TWA flight 514 was flying into Washington Dulles airport.  As it came into land the air traffic controller said “cleared for approach”.  The flight crew thought it meant one thing (we will guide you in) but the control tower meant something ever so slightly different (guide yourself in).  It was simple miscommunication. Flight […]

Filed Under: Blog, Process Improvement Tagged With: accident prevention, aviation, Aviation Safety Reporting System, bad process, blame, reinforcing behaviour, trust

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