The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

One Hundred Bad Ideas

21 August, 2017 by James Lawther 3 Comments

Bad Idea

Notable failures Even the most successful people have failures: James Dyson built 5,127 prototypes before he perfected one vacuum cleaner. Mozart wrote over 64 symphonies.  How many have you heard? Richard Branson has launched over 400 business ventures, remember Virgin Vodka?  Nope, nor do I. Over 30 years Albert Einstein published ~ 345 scientific papers but his major work […]

Filed Under: Blog, Process Improvement Tagged With: blame, innovation, learning

Three Types of Culture

7 August, 2017 by James Lawther 4 Comments

Justice

1. Blame culture I am not a big fan of blaming people when things go wrong. There are two reasons why: It is hard to apportion blame correctly. Business is a team sport. With so many players involved failures are rarely the fault of one person. If a goal keeper lets in a goal, was […]

Filed Under: Blog, Employee Engagement Tagged With: blame, culture, management style

The Irresistible Force and the Immovable Object

15 March, 2017 by James Lawther Leave a Comment

Irresistible Force Immovable Object

A middle manager’s view of change As managers get older their chances of promotion shrink.  There are fewer senior jobs than junior jobs.  The sad truth is that if you haven’t “made it” by the time you are 40, you probably never will. There is little upside to being a middle-aged middle manager. But most middle-aged managers have plenty […]

Filed Under: Blog, Employee Engagement Tagged With: blame, empowerment, management style

Do Targets Work or Not?

24 January, 2017 by James Lawther 2 Comments

Culture

In summary: I hope the last two posts have demonstrated admirably that: Targets work Targets don’t work I also trust that is nice and clear. So which is it? The problem isn’t the target, it’s the culture. Do you have a culture that accepts that failure is inevitable when you are pushing the boundaries? Does your culture treat failure […]

Filed Under: Blog, Employee Engagement Tagged With: blame, motivation, objective setting, performance management, targets

Blame and Ignorance

10 October, 2016 by James Lawther 2 Comments

White Range Rover

I made a fool of myself yesterday I had a road rage incident.  Well it wasn’t so much road rage as pedestrian rage. I was crossing the street on my way to the railway station and some clown in 4 by 4 damn near ran me over.  It ended up in a slagging match between me and […]

Filed Under: Blog, Employee Engagement Tagged With: accident prevention, blame, human nature, ignorance, management style

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • …
  • 9
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Customer Service the Virgin Atlantic Way

  • Target Setting, Cause and Effect

  • Should You Guarantee Your Service?

  • Does Culture Eat Strategy for Breakfast?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in