The Squawk Point

Organisational Mechanics

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The Squawk Point is all about service operations and our ability to make things far more complicated than they really need to be.

Running an operation should be as easy as finding out what your customers want, then giving it to them. Nothing more or less.

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Spies Like Us

28 December, 2009 by James Lawther Leave a Comment

I have reached that age when for Christmas I am given socks, chocolates and paperbacks. I am half way through this year’s crop of paperbacks and found this quote in a John le Carre novel. “A desk is a dangerous place from which to watch the world” I learnt the same lesson working in a […]

Filed Under: Blog, Employee Engagement Tagged With: back to the floor, Christmas, gemba, manufacturing, monitoring

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