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Angry Birds and Process Control

1 June, 2011 by James Lawther 2 Comments

Angry Bird

Alaska Airlines has made an interesting step in process control.  (For all of you rolling your eyeballs at the thought of process control you should remember that aeroplanes that are out of control are generally a bad thing.) They have replaced the 11 kilos of paper flight manuals that pilots are required to carry when […]

Filed Under: Blog, Process Improvement Tagged With: Apple, aviation, capability, complexity, error proofing, innovation, process control

Making Your Own Luck

14 January, 2010 by James Lawther Leave a Comment

Yesterday I wrote about the horrible consequences of getting things wrong (Somebody Didn’t Care Enough to Be Right).  However, there is another side to the coin. On 15th January 2009 at 3:31pm Eastern Standard Time, US Airways Flight 1549 ditched into the Hudson River.  All 155 occupants were safely evacuated from the airliner.  This video […]

Filed Under: Blog, Employee Engagement, Process Improvement Tagged With: aviation, process control, training, video

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