I am not fond of working, I want an easy life. I’d far rather lie on a beach than be sitting in an office. My mate Dave has an easy life. He is a fireman. They have an easy life, all they do is sit about, waiting for a phone call, reading the paper and […]
10 Ways to Improve Customer Service Without Investing in IT
1. Agree with your customers what they want from you and when they want it. Clarify all the issues as you work through the discussion, ironing out any misunderstandings and highlighting things that are easy to resolve. Then write down a specification. It is amazing what you will find out. 2. Define what your “purpose” […]
Man versus Machine
The cost argument: Asking a man to do something that a machine could do better is a waste of time and money. Why would you ask somebody to do the dishes when a dish washer could do it? Why would you ask somebody to add up rows of figures when a spread sheet could do […]
Reverend Metal Mickey
A Japanese couple tied the knot last week. Unusually though the ceremony was carried out by a robot. Which all goes to show that you can have as much angst as you like about internet self service and interactive telephony, (does it really provide the same level of service as a human?) But some people […]