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How to Estimate, and Why you Really Should Know

2 January, 2012 by James Lawther Leave a Comment

Speed will gain you competitive advantage Speed in business is gained by making decisions quickly Decisions are delayed because we need information to inform those decisions So anything that can give us numbers quickly is a source of competitive advantage Being able to do a quick estimate is a very valuable thing So how do […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: assumptions, decisions, estimation, video

Gob-Smackingly Good Analysis

24 October, 2011 by James Lawther 4 Comments

Operations Analysis

I am English. If there is one thing I hate, really hate, it is the way that Americans, and more specifically Americans employed by Microsoft, mess with the English language.  Whenever I type something it is a constant battle replacing z’s with s’s (as in realised) or pushing u’s back into colour and favour. Every […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, service improvement, what don't you see

Measure Anything the Sesame Street Way

6 August, 2011 by James Lawther 2 Comments

There are a lot of intangible things in life, things that affect the service that you are delivering and the business that you are running.   Things that you would love to know, but are frankly just impossible to find out.  How about these for a couple of examples: How effective are your managers? How […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: assumptions, decisions, key performance indicators, measurement, video

The Deadly Cucumber

12 June, 2011 by James Lawther Leave a Comment

Germany has had one of its worst ever outbreaks of food poisoning.  The cause was an outbreak of E. coli O104.  It was bad, 2,400 people became ill and 23 people died. Initially it was thought that the infection came from organic cucumbers grown in Andalusia.  In response, Germany’s health ministry told consumers to avoid […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, clarity, communication, error proofing, measurement, trust

Why?

27 February, 2011 by James Lawther Leave a Comment

I have two children: My youngest (two) asks why. Why are we going in the car? Why should I wear boots? Why is the sky blue? My eldest (eight) asks why. Why is there global warming? Why are people fighting in Bahrain? Why is the sky blue? It does my head in. But the thing […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, clarity, learning

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