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Somebody Didn’t Care Enough To Be Right

13 January, 2010 by James Lawther 1 Comment

I found a dreadful news article about a man who died after taking an overdose of the painkiller methadone.  The reason why he took the overdose is because the directions typed out by the technician in the pharmacy said “take as needed” as opposed to the doctor’s prescription “take 4 tablets twice daily”.  Tragically the […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, error proofing, organisation, process control

Talk to Me

10 January, 2010 by James Lawther Leave a Comment

The more companies I work with the more it becomes apparent that members of staff realise that they are being asked to do wasteful things by their senior managers.  They just don’t challenge back.  (They are however very adept at bitching about the situation amongst themselves). Managers don’t ask for these wasteful things out of […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, back to the floor, bitching and moaning, communication, waste

Stupid Lazy People

8 January, 2010 by James Lawther Leave a Comment

The problem with most businesses is that they employ people who are too stupid or lazy to do the job properly.  Let me give you an example: According to the World Health Organisation “hand hygiene is the single most important factor in reducing and preventing avoidable illnesses”, yet a survey by the National Audit Office […]

Filed Under: Blog, Process Improvement Tagged With: accountability, error proofing, medicine, video

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