A terrible headline, I apologise, but now I have your full attention… 1. Find inner clarity All processes do things, they have a purpose, a raison d’être. That might be to mend broken arms or to let people know how much tax they owe. But people are rarely clear what that purpose is: Because they […]
Go On, Trust Me
Successful organisations revolve around trust. The more you trust your colleagues the less you worry about them: You spend less effort checking up You spend less time looking for alternatives You spend less money on lawyers and contracts As trust rises, business becomes faster, smoother and cheaper. Frictional costs disappear. As Steven Covey would say, […]
Make the Message Clear!
We are getting grief at work, we aren’t dispatching van drivers quickly enough. (The first bit of that statement is true, we are always getting grief at work, the second bit is made up to protect the innocent, but you will get the point). My boss is jumping up and down about our dispatch rate […]
Good, Better, Best Practice
This is a guest post by Bill Flury A good idea We were discussing how we could get started with the business of process improvement. Somebody said: “Hey! I’ve got a great idea! The Quality folks are always telling us that we should lookout for better ways to do things. Let’s hold a series of […]
Quality Control Doesn’t Work (and how to fix it)
Here is a bold statement, “inspection doesn’t work“; (literally bold). Yet every organisation I have ever worked for uses and pays for quality controllers. They can’t all be wrong can they? What makes me think I am so right? Maybe, if you read this I will convince you: The shadow illusion. Or perhaps this: Fooling […]
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